About Us Elysha Charles are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Elysha Charles
20 Merlin Close, Heapey, Chorley, Lancashire PR6 9BB
Phone:01257 265959
Email: sales@elyshacharles.com
Making A Purchase Making a purchase could not be easier. Just browse through our departments and add any items by selecting them along with the option and quantity and clicking the 'Add to Cart' button. After you have finished your selections, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

The 'View Cart' facility gives you the opportunity to both checkout and pay for goods or alternatively cancel any previously made selections.

We accept all major payment options. Card payments are administered by Worldpay and Paypal, both totally safe and reliable ways to buy. If you prefer to pay by cheque or over the phone then please contact us at sales@elyshacharles.com. Please leave your details and the most convenient time to call you and we will do this within 24 hours.

If you are shopping from out of the UK Mainland please email us and we can discuss the carriage costs and particulars of your order.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a final invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

PRICE MATCH

Our price match policy covers all genuine offers made on all UK websites.

The product must be in stock and available to be delivered.

You must email or call us with the price and the website and we shall honour that price.

The product must be the exact same product:

Brand
Tog Rating
Size
Down Composition
Thread Count

Sale and end of line offers are excluded from this price match offer.

PLEASE NOTE THAT WHEN PRICE MATCHING TO MEMBERS ONLY LIFESTYLE STORES THAN RUN PROMOTIONS THEN THE PROMOTION MUST BE LIVE AT THE TIME OF SALE.
Shipping And Handling Shipping is charges at a set price of £5.00 per order for orders to UK mainland

If you are purchasing from overseas then please contact us first to confirm postage prices.
Delivery Schedule Where possible, we aim to ship all orders within 5 workings day that they are received. We do ask that you wait 7 working days before contacting us regarding an order.

Overseas orders may take longer.

On the rare occasion that there should there be any problem with your order then we shall keep you informed at all times.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is included.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Our payment service providers are Worldpay and Paypal.
Guarantee We are confident that you will be happy with our products but should something not be quite right then you have a 30 day no quibble guarantee to return your products should there be something faulty with the manufacturing.

Your statutory rights are not affected.

PLEASE NOTE- BY THE NATURE OF BEDDING- DUVETS AND PILLOWS ARE NON RETURNABLE UNLESS FAULTY.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01257 265959 International +44 1257 265959 or write to us at Elysha Charles, 20 Merlin Close, Heapey, Chorley, Lancashire PR6 9BB United Kingdom
Privacy Policy Elysha Charles do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy PLEASE NOTE- BY THE NATURE OF BEDDING- DUVETS AND PILLOWS ARE NON RETURNABLE UNLESS FAULTY.

Under European legislation you are entitled to return all goods under our guarantee scheme within 7 days from receipt of the goods, they should be packaged, undamaged and un-used. Due to Hygiene reasons duvets and pillows cannot be returned if they have been opened for any reason.

Under our guarantee all goods are to be returned at the buyer's expense, full refund or exchange will be given less any delivery charges already incurred subject to this criteria being met.

Please email us in the event that you are dissatisfied with the goods or service you have recevied. Will we endeavour to rectify all issues with 48 hours to your total satisfaction (prior to any return of goods).

This does not affect your statutory rights.


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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